head of customer service
For our partner company, a leading go-to asset marketplace helping to create wealth and joy in life for a global society we are looking for a Head of Customer Service in Tallinn, Estonia.
is it you, we are looking for?
40 h / week
min. € 3.500 gross / month
but willing to pay more depending on your experience
location: Tallinn, Estonia
About our partner company:
We believe in the power of community and trust. We strive towards being the most accessible marketplace while holding ourselves to the highest regulatory standards. We make no difference between origin, gender, age or wealth when we educate and support our community in becoming more financially educated and directly apply their knowledge on digital markets. Only when every user leaves our platform wealthier in assets or knowledge, looking forward to coming back to further improve their life have we reached our goal.
To continue to provide a top-tier trading facility we are looking for an experienced Head of Customer Service in Tallinn, Estonia.
sounds like you?
We are looking for an ambitious and curious person who has experience as a Head of Customer Service and wants to join our motivated and all-round awesome team to help us shape the future of finance.
Here’s what we expect from you:
A bachelor’s degree or completed relevant training
At least 5 years of work experience as Head of Customer Service or similar role within the IT industry
Experience with support ticketing systems (e.g. Jira, OTRS etc.)
Have great leadership skills with the ability to solve conflicts and set and prioritize goals
Ability to translate your skills to other employees through training and mentoring
Dedicated, communicative and service- and solution-oriented personality, keen perception
Be interested in digital currencies and blockchain
Ability to work independently and reliably, resilience even during hectic periods
Excellent English skills, both written and spoken
don’t worry if you don’t feel confident enough to cover all of them, that’s just our wishlist
As the new Head of Customer Service you will be leading the customer service team based in Tallinn, Estonia. The position is crucial to supporting the mission to make financial markets accessible to everyone.
Here are some of the tasks and challenges you will tackle:
Oversee, manage and lead and train our customer service team
Set customer satisfaction goals in alignment with company goals and work with the team to meet them on a consistent basis
Establish customer service policies and practices and implement across the company
On-board new employees and train them based on your expertise and skill set
Dealing with and resolving high-level support cases from end customers (B2C), points of sale and points of acceptance (B2B)
Assisting in the continuous improvement of our support organization
Interfacing with internal and external organizational units (e.g. Legal, Account Management, Product Management etc.)
besides lots of team love
Here is what you can look forward to:
Competitive salary based on experience and skills
Experienced co-workers in fintech
A motivating work environment
Potential for development in a young and fast-growing company
An international team with high ambitions
An interesting and diverse senior position with personal responsibility
Please note, as the female factor we are hiring on behalf of our partner company. If you feel you're a fit, please apply and we'll introduce our partner company to you.
Please apply with a CV and a motivation letter explaining your relation to the fintech sphere and your interest in customer service. An additional 90-seconds video is a plus to accelerate the hiring process.